Frequently Asked Questions

XYLOX builds custom AI, automation, and software solutions for companies. We don't sell off-the-shelf products – we deliver solutions that fit your processes, data, and systems.

We work with companies of all sizes – from startups to enterprise. Mid-sized companies are a key focus, but we don't exclude smaller or larger organizations.

We build on Security-by-Design principles and in line with GDPR. The specifics – such as EU hosting or encryption – depend on your requirements and are clarified in the initial consultation. Details are available in our Trust Center.

AI solutions, AI-driven automation, custom software, AI agents, API and system integration, document intelligence, business analytics, plus customer-support and sales automation. The Solutions Lab shows examples for each area.

Yes. Alongside AI, we develop custom software and web applications that follow your business processes and fit into existing systems.

Yes. We analyze your existing processes and systems, identify automation potential, and connect everything through APIs and data workflows – from CRM and ERP to internal tools.

Yes – from prototype to production. The Solutions Lab shows examples of how agents can take on concrete tasks.

Yes, through the XYLOX Academy: structured, practice-oriented training for employees, teams, and internal multipliers. The focus is on applied competence, not formal certifications.

In agile phases: a free initial consultation, analysis & concept, prototype, iterative development, testing, launch, and ongoing support. You have a dedicated contact throughout. Details are on our Working Approach page.

No. You describe your goal or challenge – we work out the right technical solution together.

No. XYLOX handles the technical conception and implementation. You don't need programming or AI expertise. What matters is the business problem, the process you want to improve, and your goal.

Both are possible. We build proof-of-concept prototypes to validate feasibility and value early, and we extend existing systems in a targeted way.

It depends on the scope: a workshop takes a few sessions, automation projects typically several weeks, and custom AI systems several months. You receive a binding timeline after the initial consultation.

Every solution is calculated individually, as scope and complexity vary. There are no fixed package prices for AI and software projects – you receive a transparent quote after the initial consultation.

Yes. After launch, we support you with maintenance, updates, security checks, and further development – within the agreed support scope.

A showcase with eight demo areas – from Knowledge Assistant and Document Intelligence to Workflow Automation, Analytics, and Customer Support, through to AI Agents, Sales Automation, and B2B software. It shows what solution approaches are possible at XYLOX.

Not all of them. Some demos use real AI processing, while others are concept or prototype environments. The Solutions Lab demonstrates capabilities and possible approaches – not finished off-the-shelf products.

Yes. The demos serve as inspiration – we build the solution to fit your processes, data, and systems.